I watched AppliancePartsPros.com several videos on the possible causes, and how to disassemble the machine. These videos enabled me to diagnose accurately--needed a new Clutch Assembly. Also, I'd like to add that your videos are really great. I dived into the project feeling like I knew what to expect, and the videos proved accurate and helpful. I replayed it when I had a question and the needed information was always there in the video. That is a great extra that you provide. It is more than just a marketing gimmick, it is a real service that adds value for us customers.