I have only good things to say about Appliance Parts Pros. I'm a landlord so I am always repairing an appliance and have only had great experiences with this company. Recently I had to repair a Kenmore stackable washer that would not drain and water spilled out when the door was opened. I looked up the model # and there happened to be a video which clearly explained what the problem was most likely and how to replace the drain pump. Seeing how there isn't much between the washer tub and the outlet hose except the pump, I put my order in for the pump and it came 2 days later, always quick shipping with these guys! The replacement went smoothly although my model was slightly different than the video, actually it needed less steps to get the job done. Unclamping the hoses to the pump and putting them back on again was the toughest part of the repair only because it was somewhat awkward to reach. In my case, the hardest part was getting my son to help me lift the dryer off the washer so I could get to the repair! It took a little over 90 minutes to finish including clean up. You will have water spill out of the pump during removal so have a couple of towels ready to soak it up. I've mainly bought Kenmore appliances in the past and have bought repair parts from Appliance Parts Pros to repair a stove for the ignitor, washer soap tray, dishwasher overheat sensor, washer water valve assembly, dryer bottom panel and a few more I've forgotten. Shipping is always fast and they have an unbeatable return policy. One of the main reasons I've used them in the beginning were their great videos that take most of the mystery out of how to repair relatively simple problems once they are explained. Keep up those videos APP because they are key to helping ordinary people like us save time and money.