My wife researched the problem through Google. The problem was diagnosed online as a leaking shaft seal. Your website not only had easy to find parts numbers but a how-to video on the same page. My wife has now repaired each appliance in our house using videos and parts from AppliancePartsPro.com. We have saved hundreds of dollars by avoiding the help of a service company. As the repairs have been done, we were able to spot any other problems that could cause failure in the future. Videos provide confidence that homeowners need to do it themselves. Repair with your parts is always more affordable than buying a replacement appliance. We will always look your way first the next time we have an appliance breakdown.