Ordered an oven bake element online with the help of a customer service representative. I turned off the power to the oven, removed the oven shelves, unscrewed the front plate using a screw driver. I pulled the broken bake element toward me to expose the screws connected to the electricity. I unscrewed the two wire connectors using a screwdriver. I installed the new oven bake element and connected the two wires using a screwdriver. I then pushed the oven bake element back into the oven and used a ratchet to install the screws that secured the element to the oven wall.