Using the website was super easy; I entered my KitchenAid model number, located the part on the schematic diagram, used the number to reference the actual parts listed below the diagram and placed an order. The parts arrived in two days. I watched the how-to videos and took notes. The repair itself took the same amount of time as in the video. The time consuming part was taking the food out of the refrigerator, cleaning the interior & original parts before reassembling. The only problem I encountered was removing the metal support from the Crisper Shelf Frame. I had to use a hammer/punch on one end to knock it loose. I have a counter depth refrigerator and the new Crisper Shelf Frame did not have the extra hook as mentioned in the video, the part was exactly the same as the original.