Gertrude M Rock Port , MO September 19, 2014 A plastic end piece of the center crisper rail holding the 2 lower drawers broke leaving no center track to slide the drawers into I ordered a replacement part...took the shelf out of the refrigerator and slid the new rail into place. It was quick, required no tools and it works perfectly! 43 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes