None of the videos available were exact for my handle/door. Had to use a parts image and analyzed how to take the broken part out. The handle was then supported by a cap and I decided to take it all the way off to see if the other cap was close to breaking-it was. Ordered both caps. The installation was easy, except required a person to hold back the spring and another to push the handle in place. Overall shipping was expensive, but I could not find the parts with the other 3 companies I looked at.