We watched a videos about adjusting the door but also found one on replacing the door cam. We took our door off and found that the cam was completely ground down. This was not that surprising given the weight of what is stored on the door and that is in 15 years old. We ordered to part to replace the cams, they came quickly and the repair was straight forward and simple. The videos on appliance parts pros help with the confidence though! About a year ago I repaired my dishwasher with help from the videos. They are empowering! The appliance repair guy is not my first go to anymore... your web site and youtube are.