My 3 year old Samsung washer was shaking like crazy during spin cycle.. Tried to get help from them and they told me I would have to get a repair person from several states away come and fix it. After finding out that they would not ship me parts, they claimed only authorized repairmen could get them, I did some searching on line and found Appliance Parts Pro web site and they were fantastic.. They have repair videos, all the parts for your machine listed, and their prices are the best and shipping and packaging are awesome.. I highly recommend them