Polly T Bossier City , LA September 17, 2015 Silverware basket was broken utensil fell through tine row retainer fell off and melted Just pulled old basket out put new one in. Same with Retainer. The Retainer took a minute to figure out which way it clamped on the tines. Easy though. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes