Do-It-Yourself Story

Read a number of similar problems and narrowed it down to the spider arm assembly. Washer came apart fine following video. Just basic mechanics. Washer wash filthy behind stainless drum and spider arm. Cleaned easily with hose and brush. Spider arm had holes in it but no breaks. Everything went back together fine. Mind you my old body ached and it was several days without a washer, almost two weeks because I pulled it apart before ordering part. This allowed me to soak drum gasket that is virtually impossible to clean in bleach overnight killing mold and mildew and it scrubbed up well. After putting it back together it tested fine then didn’t run the next day. Wife not happy. Fortunately the problem was easily fixed - hose got kinked irreversibly so I replaced them and it is running like normal. When it fails next however we will not get another front loader due to mold and mildew problem even with regular cleaning, tablets, bleach and leaving door open to dry (a big inconvenience and hazard). Appliance Parts Pros however was great! Easy website with helpful videos.