Holly M Auburn , AL May 27, 2019 Appliance: Model KERC807WW18 The terminal block and plug wires had melted and arched the connection causing it to completely shut down I fixed it by replacing the terminal block and the plug. I had to do a self diagnose since there was no power to check for an error code. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes