Victor S Port Acres , TX July 23, 2022 The top section off the agitator was not working. First, let me say that the lady I spoke to on the phone was the most kindest and patient person I have ever ordered something from. She made sure I ordered the correct parts. We also watched the video that is recommended. It was a 5 minute easy fix. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes