YouTube video indicated worn-out stabilizer straps (4) at top of the tub needed replacing. Ordered from AppliancePartsPros.com, and got them the next afternoon. Repair required two sizes of nut drivers and about 45 minutes of time to replace the 4 straps. Washer worked like new again after repair and saved me about $200 for a service tech call. Parts cost me about $8 each X 4. The previous tech had mangled
the front panel locking clip so I replaced that while I had the front and top off. Another $8 was well spent as it eliminated the annoying rattle of the front panel. Have used AppliancePartsPros twice now and they've gotten me the parts overnight both times. Right parts... reasonable price and great service.