Do-It-Yourself Story

The "upper wash arm", 7 inches of plastic, fell off my dishwasher onto the clean glasses. I found the model number on my dishwasher. That brought up 5 sets of pictures of all 160 or so parts that could be replaced. It was not difficult to spot which was the piece I found on top of my clean glasses. There are squares in the picture of the part which are apparently one-inch in size so I could verify the size. There is also an option to plug your model number in again to confirm it is correct. Finally, there are excellent videos describing the repair. I had trouble with my account so needed to call. The very helpful agent suggested a second video since the first one did not answer all my questions. Simple! Not cheap, but certainly way cheaper than a new dishwasher. Oh, and I chose standard shipping and still got the item the next day. This is the third repair on this 21 year old dishwasher. Makes me feel powerful!!