Diane K Lecompton , KS August 27, 2021 Upper washer arm fell off I used the repair parts from Appliance Parts Pros. My upper rack locks are not the same as the video, but the comments on the website and trial and error allowed me to get the upper rack out and more trial and error locking the rack in place. I can't kneel on the floor and had to bend over. But I did it! Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes