AFTER BREAKING THE DRAIN PLUG- I ORDERED THE WATER PUMP. I WATCHED THE REPAIR VIDEO ABOUT 5 TIMES...I AM A GIRL! THERE WAS A DIFFERENCE IN THE CLAMP ON ONE OF MY TUBES. I COULD NOT GET IT DOWN SO I HAD TO RUN TO THE HARDWARE STORE AND BUY A CLAMP. BUT ITS RUNNING PERFECT AGAIN. OVERALL, THE VIDEO WAS GREAT. I DON'T NORMALLY REPAIR APPLIANCES.