Mike H Orlando , FL December 15, 2015 Washer wasnt draining I replaced the water pump. I have changed water pumps in the past on belt driven machines and it was easy to determine the problem. This is just a motor on the pump so it could have been the controller board or the wiring. I was put at ease because of the return policy. In the end it was indeed the pump. I received the part the next day even though I didn't pay for next day. Of course my wife was very happy that she wasn't without her washer for more than a day since we have two toddlers. I am very impressed with the service and would highly recommend this company. Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes