Your website helped me sort out what was wrong and how to fix it--from demonstrating how to open up the washer itself to changing out the leaking part. The part arrived 3 days after I placed my order and I replaced the old with the new in about 5 minutes. Washer Fixed! Happy wife! Happy me to fix something instead of calling a repair service or tossing out this 20+year-old washer and getting a new one!