Do-It-Yourself Story

Chatted on your website. Technician suggested that funnel was the problem. I couldn't see how that could be possible. I watched video to find out how to get at dispensing parts. I removed the front dispensing panel and located the problem which I thought was the microswitch. The parts diagram did not show a microswitch part. I called the help line and told the technician that I thought I needed a new switch but that I couldn't find it. She said that I needed to order the funnel. I said that I didn't need a funnel but I needed the switch. She said the switch came with the new funnel and was not available as a seperate part. She told me to look at the third illustration of the part and sure enough, it did contain the microswitch. I ordered the part and installed it within a few minutes and my problem was solved. A defective microswith was the problem.