I googled the problem and your web site popped up. I viewed the how to video and decided that maybe this was the problem. So I took the chance and ordered that suspension rod kit. To quote Phil Rissuto...HOLY COW! They came to me the next day. Now, if you have unmanly arms, you can reach along side of the tub and and switch out the rods. BUT otherwise, it was MUCH easier to lay the washer on its side and have one guy at the bottom and the other guy at the top and work together. BUT it WAS easy peezy!! Now came the moment of truth! I ran the washer. It went through all the cycles and the tub DIDN'T do anything more than shake a little...like it did when new!! I actually called your customer line and was telling the person who answered of my joy at being rid of that annoying problem. But I'm thinking...is this another example of "planned obsolesance?" You know...after so many years those springs are DESIGNED to fail? To generate repairs for "Whirlpool authorized service?" Well...they've been foiled by Appliance Parts Pros...Hats off to you!!