Do-It-Yourself Story

I checked with the AppliancePartsPros website and talked to a technical rep. All recommendations said to replace the electronic control board. This was ordered and the part was received promptly and installed. It would not program. A new board was promptly shipped, installed, and programmed. It came right up and is working well. The tech rep took the time to find and send me the factory programming procedure. Outstanding service! A side note: The part number between the original board and the replacement was different. I questioned the tech if this was the cause of the first programming issue. He researched this and found that the original part number had been superseded several times and yes the new one was correct. Throughout the whole process, this was the best, most thorough technical support I have ever received. Ken, the tech has earned a bonus or a raise, or both. Thank you Ken!