Removed agitator with a 3/8 12mm deep socket wrench. I had to use pb blaster on the very rusted bolt (works like a dream.) Took out the agitator. In order to get to the old cam, I had to remove the top piece of my agitator. Well, after realizing by reading another review, that there are 4 tabs which you could see that are located around the cam by looking directly into the agitator which appeared to have melted down. I took a small screwdriver and tapped around each tab and the top part of the agitator finally separated. Once this was achieved it was easy breezy by following the video on your website. If it weren't for the tab issue the whole job would've only taken 20 minutes!!