Don L Peachtree City , GA March 12, 2019 Appliance: Frigidaire Refrigerator FPHC2399KF0 Refrigerator not cooling freezer ok Removed the freezer shelves and back panel, evaporator coils were frozen with ice. Defrosted coil and removed defrost heater connectors, measured no continuity in the heater and ordered a replacement. Also discovered the aluminum retention strap was broken and the heater had slipped down in it's position, ordered and replacement strap. Re-installed new heater and strap per the video instructions, repair complete. Most difficult steps were drilling out the drain pan rivet and re-threading the heater through the evaporator coils. Read More... 8 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 1-2 hours Tools: Nut Drivers, Screwdrivers