Bernard D Tomball , TX February 20, 2017 Appliance: LG Washer WM2487HWMA Spin cycle sounded like a jet engine First we called for "professional" help. Those guys took $60 of our money and said, "Get a new one, it'll be cheaper than having us fix it." Then I found this site and videos and saw that other people had the same problem I had, common for LG washers after about 7 years, when the bearings fail. If I could replace just the bearings, it would be cheap: your site had the new bearings for around $65. But I saw another user recommended getting a new rear outer tub assembly to save time and the hassle of knocking out the old seals since that could be problematic. So I did, since the $200 part was still better than buying a new washer. The videos are great. My recommendation: watch several of them for the same or related repairs because the different techs had different useful tricks for disassembling and reassembling the washer. On the way to replacing the rear outer tub though, I found I could not separate the old inner tub from the rear outer tub. Years of rust had built up and even using a rubber mallet or the trick the videos showed of putting a board over the end of the spider rod and hammering it out did not work. I could have used more force but worried about damaging the inner tub or spider. So I bought a new inner tub assembly and it arrived a few days later. The seal I ordered fit right into the groove of the new rear outer tub assembly just like the video showed, and the new tub slipped right into place too. I continued to follow the instructions on the video and reassembled the outer tub and then reinstalled it in the washer housing, reconnecting various tubes, shocks, and wires as I went. That did the job and now the washer is quiet again! The whole job wasn't that difficult but is a tedious process and there are a lot of steps. I only needed help from someone else once, and that was to lift up the tub so I could reattach the suspending springs to the sides of the washer. In the video the tech named Simon shows how you can use string to lift the spring to the washer wall, so maybe I could have done it completely on my own. In the end, was it worth it? I think so. The total cost, including the fee the "professionals" took in exchange for nothing (though I get it: they can't come out for free and at their labor rates it really would have been cheaper to buy a new washer) the total cost was about $480. That is more expensive than a new $400 top-loading washer (that wouldn't have matched the current dryer), but still cheaper than a new $750 front-loader with comparable features. Better yet was the satisfaction of not succumbing to "disposable society" syndrome and maybe now getting another 5-8 years out of this washer. If you have this problem and can spare the washer for a week, take it apart first and see if you can separate the inner tub from the rear outer tub before ordering your parts. If you can, and are able to remove the old seals and bearings, then you can reuse your inner tub (and spider, if undamaged) and do this job for a lot less money. Thanks to AppliancePartsPros.com for the great help, videos, parts, quick shipping, and even the other user stories. I couldn't have done it without your help. Read More... 14 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 2+ hours Tools: Pliers, Screwdrivers, Socket Set
Mark K College Station , TX February 24, 2019 Appliance: Model LG WM2487HRM Bearing failure The washing machine was purchased in 2005 and this was the first time that the bearings had failed. My wife and I initially were going to purchase a new one considering the labor for the appliance repair company to do the replacement. However, I felt being a technical person that I could handle the task so I watched some videos on YouTube and purchased the replacement bearings along with the seal that goes over the inner bearing. When I started the disassembly I carefully documented the steps, took pictures and labeled the parts (especially screws) as they were removed. The last step in the process was removing the bearings from the back end of the tub and I was able to remove the inner housing and bearing balls, but despite all the WD-40 the outer housing would not dislodge from the tub. I admit that the videos on YouTube did mention that it would not be an easy task and would require effort, but for whatever reason the outer bearing housings would not come loose. At this point I searched for a replacement tub and found one with the bearings and seal from www.appliancepartspros.com. I called to confirm that I was ordering the correct part and it was shipped within two days for a very reasonable price. Once I received it, I was able to easily reassemble the washing machine back together since I had taken great effort to document and organize the parts. I did a test run once it was reassembled and it has worked as it should. I admit that this repair is not an easy task when being done for the first time. However, using YouTube, taking pictures, recording the steps and carefully documenting the repair process that it can be undertaken and easily save you $1000 not having to purchase a new machine. One recommendation I have is that it just may be worth it to purchase the back end of the tub with the replacement bearings already installed to eliminate the most difficult (and possibly impossible) step of removing the inner and outer bearings. Read More... 4 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 2+ hours Tools: Adjustable Wrench, Pliers, Screwdrivers, Socket Set
Jason K West Melbourne , FL February 29, 2016 Appliance: LG Washer WM2487HWMA Jet engine noise from the spin cycle It was a bad bearing. I tried to get the bearing out, but it was not budging, so I ordered the full outer tub assembly. It came with the bearings and bearing seal, in addition to the new hoses. It all fit together perfectly and the washer is working great again. I also purchases a new tub seal (replace all seals so no leaks) and outer door gasket (older one was rusting). The videos were amazing and made the project much easier. Read More... 6 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 2+ hours Tools: Adjustable Wrench, Pliers, Screwdrivers, Socket Set
Jason G Kennard , IN January 22, 2017 Appliance: Model WM2455HW Lg washer was very loud while spinning the drum the washer had lots of vibration also I started by ordering the bearings by themselves. I took apart the washer thanks to the AppliancePartsPros video on YouTube. It was very good and accurate. When it got to the part of removing the old bearings one came out fine and the other that was destroyed came apart from the center. this left the outer ring that I could not remove. My cheap $50 fix just became a lot more expensive. The Rear outer tub ordered from here came with the bearings already installed. It also has new hoses and plastic filters. This means that after installing this about 80% of parts that touch the water are new and not rusted and not gummed up with old soap. The installation went better than I could have hoped. The drum slid right in, connected the other side of the tub, dropped it back in the washer housing, connected the motor and wires. Boom! Husband Hero! I did chat with the Appliance Parts Pros customer support twice. Both times they were helpful and fast. I didn't know if I could do this myself... Turns out with the correct parts, a good video, and the desire to save money is all I needed. Read More... 2 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 1-2 hours Tools: Nut Drivers, Pliers, Screwdrivers, Socket Set
Joseph S Sebastian , FL February 21, 2016 Appliance: Model LG TROMM WM2487HWM Wore out spider and tub bearing Looked up parts online through you web site. Easy and accurate the repair video was great! Read More... 2 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 1-2 hours Tools: Pliers, Screwdrivers, Socket Set