Clara January 01, 2016 for Model Number WM0642H* When I unscrew the front of the drain filter, the cap and a small spring are all that comes out. The filter does not come out! Please advise. Thank you
1 Answer Clara, It sounds like the filter is broken. If you are unable to get the filter part out then you will need to replace the pump assembly but would recommend taking the motors off the drain pump and see if there is something that is lodged in there that will cause the filter to not come out. Read More...
Ray March 29, 2014 for Model Number wm2688hnm Hello my washer is not draining well, very slow if had a message saying check drain hose and i still have water in washer if i unscrew the filter cap to check for blockage will the water come out of the washer that is in the tub still or could it be something else thanks. Ray
1 Answer Ray, You will want to check the drain filter on the pump. This is normally where most restrictions are located at and the best way to do this is to have a shop vac available to take a little water out at a time so that it does not run all over the floor. Read More...
Barry M March 22, 2014 for Model Number lg trom front loading washer How do you take out filter at base of machine? Mine won't move.
1 Answer Barry, You would just unscrew counter clockwise to remove the filter. If it is jammed then you may need to use channel locks to remove. Read More...
Jack March 01, 2014 for Model Number WM2277H Had a drain error. Tried to unscrew the drain plug and handle came off. Took a needle nose pliers and the pump filter will not come off. Thanks
1 Answer Hello Jack. You going to have to use something to unscrew the filter or the only other option is to replace the drain pump on the unit. Read More...
Jim March 21, 2013 for Model Number LG front load MOD WM2016CW I'm getting gray plastic in the pump. Do you no where it is coming from?
1 Answer Hello Jim, I can't say from here where the gray plastic is coming from but, I have run many service calls and can tell you that better than 95% of the time, foreign matter in machines come from inside pockets. Read More...
Richelle September 09, 2012 for Model Number wm2016cw Cleaned drain filter now water is leaking badly from drain, gasket looks ok? and dont see much of anything that could be causing the water to leak, any ideas?
1 Answer Hello Richelle. If the rubber o-ring on the filter 383EER2001A is bad, it will cause the unit to leak. You may need to replace the filter on the unit. Read More...
1 Answer Hello John. Using the model number you've provided we've located filter 6201EC1006M. Thanks! Read More...