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Customer Questions and Answers for Microwave Ac Drive Motor by Samsung

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Manufacturer Part
4.89 (64)
By: Samsung
Part Number: OEM13367955
Manufacturer Part Number: DE31-10172C

The Microwave AC Drive Motor is designed to ensure your Samsung microwave operates smoothly and efficiently. This genuine OEM part provides reliable performance, maintaining the functionality of your appliance. Crafted for durability, the drive motor helps extend the life of your microwave by delivering consistent power. It is compatible with a wide range of Samsung microwave models, ensuring a perfect fit and easy installation. Replacing a faulty or worn-out motor with this genuine OEM part restores your microwaveGÇÖs performance, allowing you to cook and heat with confidence. Investing in the Microwave AC Drive Motor ensures you receive a high-quality component that supports the longevity and reliability of your kitchen appliance. Trust in this genuine OEM part to keep your microwave running at its best, providing you with a dependable and efficient cooking experience.

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Questions & Answers

For Samsung Microwave Ac Drive Motor (Part Number: OEM13367955)

1 Answer

Harper, Thanks for the question!!! It is a good thing to be aware of the dangers involved with working on microwaves. To install the turntable motor you typically would not be accessing any area of high voltage. Installing the motor will be similar to other brands. We do not a video for your model but it would be similar to this video https://youtu.be/RoKueNDvl_8 for a GE model. Note: You typically do not need to take your microwave down to replace the turntable motor. You should be able to lower the bottom panel to replace the turntable motor. The most important step is to make sure that you unplug the microwave before replacing the part. As long as you are only removing the bottom panel you will not be in an area that has access to the dangers associated with the high voltage.

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1 Answer

Beth, It would be recommended to check to see if there is constant voltage to the motor. If the motor is getting 120 Vac but not turning then the motor would be the issue and if there is not power then the issue will be the control board.

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Jesse, With the turntable having a new motor and it is still not turning then the issue will be in the control board of the unit.

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1 Answer

Hello Rachel, As per the service manual: Turntable Motor 1. Disconnect power to oven. 2. Remove screws securing bottom plate cover. 3. Open the oven door, remove turntable, and gently pry upward on turntable shaft. 4. Disconnect wire leads from turntable motor. 5. Remove screws securing turntable to the oven cavity. 6. Replace and reassemble in reverse order.

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1 Answer

Deb, The turntable motor DE31-10172C does not come with instructions, So here you go:" Turntable Motor Removal 1. Disconnect power to oven. 2. Remove screws securing bottom plate cover.3. Open the oven door, remove turntable, and gently pry upward on turntable shaft. 4. Disconnect wire leads from turntable motor.5. Remove screws securing turntable to the oven cavity. 6. Replace and reassemble in reverse order." As you can see it's not a major repair, you should be able to handle it easily. Good Luck and Thanks

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1 Answer

Hello Jack. Yes, based on the information you provided, it sounds like the motor DE31-10172C is bad and will need to be replaced. Hope this helps.

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