Customer Questions and Answers for Cooktop by Whirlpool

Hello Susan, I'm sorry but we will need to ask you to post a new question including the model number from your units' I.D. tag so we can provide accurate information on the repair of the unit in your home. Thank you for your patience and understanding in this matter.

Hello Kimberley. Here is a link to help you. http://www.appliancepartspros.com/modelnumber_locator.aspx

Hello Phil. Here are the instructions from the manufacture on removing the main top assembly W10204939. Hope this helps. Maintop Assembly Removal 1. Remove power from unit. 2. Remove range from installation position, see “Removing and Replacing Range” procedure. 3. Remove air grill, filter, grill grates, aeration pan and cartridges (select models). 4. Remove screws from plenum area at front of opening. 5. Open oven door and remove screws securing maintop to oven chassis, located on the bottom of control panel and along the outside edges of the maintop. 6. Remove cartridge receptacles and grill pans (select models). 7. Label and disconnect wiring to elements (select models). 8. Remove screws securing element mounting brackets to maintop assembly (select models). 9. Gently remove elements from mounting brackets to prevent damage to glass top (select models). 10.Reverse procedure to reinstall maintop assembly.