Customer Questions and Answers for Rotor Position Sensor by Whirlpool

Patty, This issue will either be that the agitator is bad and stripped or the thrust bearing is faulty.

Kevin, If the unit does not lock and no water comes in then the issue will either be in the console or the control board. If you get into the control panel there should be a tech sheet. On page number 5 of the tech sheet there is a console and indicator test. You can test this and if the console passes the test then the control board would most likely be the issue with the unit.

Hello Jim. Check and make sure nothing is between the inner and outer tub and if not, the suspension rods will need to be replaced on the unit.

Hello Linda. You will need to order and replace the clutch assembly 285785 on the unit.

Hello Yolecc. It sounds like you need to clean the washer. You can use some washer magic TJ131 to clean the unit.

Hello Sherry. That means the door lock is bad and will need to be replaced on the unit.

Donna, Recheck and make sure the new sensor is installed properly. Check the wiring connections and wires WPW10137697 up to the machine control board WPW10189966 If all looks OK, disconnect the harness from the P5 connector on the board and check from pin 1 to pin 2 for 31 ohms resistance (+/- 5 ohms). check pin 1 to pin 3 for the same resistance. Then remove the P10 connector pin 3 to pin 6, pin 4 to pin 6,pin 5 to pin 6 should all read 1.5K ohms resistance. Then check pin 1 to pin 7 for 600 to 21.2K ohms. If the resistance readings are in range, replace the machine control board.

Hello Roy. If you access the bottom of the door lock assembly there is a lever you can pull down on and release the lock on the unit and open the door.

Hello Wendy. This can be several thing and really depends on the design of the unit your working on. We will need your model number to help you with this. Please call 1-877-477-7278 or post your model number with a new question on the parts page. Here is a link to help you locate it. http://www.appliancepartspros.com/modelnumber_locator.aspx

Michel, You will want to check the dispenser to ensure that there is no clogging in the dispenser. This would be the most likely cause for the issue to occur. If there are no clogs then it is possible that the valve is causing the issue but would suspect the dispenser.