Customer Questions and Answers for Pump And Motor Assembly by Whirlpool

Jd, This issue sounds like the circulation pump being the issue. You will want to check the sump assembly to make sure that the impeller is not damaged and that there is nothing caught in the pump.

Vince, You will want to check the pump to make sure that there is nothing clogged in the sump assembly. If there is an obstruction then remove and test. If there is no obstruction then replace the circulation motor.

Hello Steve, Of course it is always the customers' decision whether to repair or replace. You have to realize that the remaining parts that will still not be new can fail at any time. They could also last for another 15 years with no problem, so it is kind of like rolling the dice. The chopper assembly (AP3039186) is most likely broken. The blade and the screen are made together so if yours separates when dis-assembled, this is definitely the issue. I would try this before replacing the entire pump and motor assembly.

Kelsey, You will want to check to make sure that there is nothing clogged in the pump assembly. It sounds like the upper rack is not getting proper water to clean the upper rack. If the pump is clear of all debris then you would need to replace the circulation pump WPW10757217.

Hello Joe, If the pump you are replacing is the circulation pump, it is well worth the money to order the complete assembly W10782773. The headaches involved with repeated teardowns and the parts that get damaged during the repeated process make the investment a sound one. There should be no other parts needed since it comes with the gasket and is ready to install. When putting the assembly in, lubricate the gasket with liquid soap and the installation will go much smoother.

Levi, You will want to make sure that the middle and upper spray arms are clean and do not have clogged holes. If this is clean and the pump assembly is clean with a good impeller, then you would need a new circulation pump.

Hello Steve, Yes, you will have to remove the unit from its' installation unless you can reach the rear sump tab WPW10300599 and get it properly installed. This is one part you definitely do not want to come out since if it were to come out, water would go into the floor.

John, The three(3) sump tabs are inserted into the openings on the side of the sump( but you first have to make sure you have the sump aligned in the tub opening, there's a location "key" molded into the sump housing. The tabs are wedge shaped, and as you press them into the opening, they create tension and cause the pump seal to seat an seal to the tub. You need to press them in as tight and far as possible by hand, no tools needed.

Hello Bibi, You would want to check to make sure that your spray arms are not cracked or broken.

Hello Bob. Once the lower spray arm is removed, you will twist the flume for the arm and relase the tab to remove it. Then remove the screws and lift out the cover on the unit.