Samsung DC97-12528A Washer Spider Arm Assembly OEM Part

Washer is 8 years old. The spider arm was significantly corroded and shedding chunks which blocked the drain pump. If you find what looks like slate rocks in the drain pump, you've likely got this problem. Disassembly was not difficult. There are many screws. Keep track of where they go. You have to remove the drum which means rear, top and front panels come off, including the bracket across the front that holds the control panel. None of this was difficult; only time consuming to keep track of everything. Removal of the drum is easy but it takes two people unless you are pretty strong. I could have done it by myself (I think) but it wouldn't have been fun. I'm over 60 so the help of my son-in-law for the heavy lifting was much appreciated. Breaking down the drum was straight forward. Watch YouTube videos to see how it goes. You have to remove the motor as it runs on the shaft of the spider arm. Remove six bolts, two per each of the three arms to detach the old spider arm. Put in new arm with gentle coaxing of a plastic mallet and a piece of scrap wood. It's a tight fit, but requires only a few taps to get it in place. Make sure the bolt holes line up before tapping in place. I put bolts in one arm to insure alignment, then tapped down the other two. Clean everything well, including the groove for the Tub Seal. I put in a new tub seal. Only a couple of dollars and I think well worth the investment as you don't want to have to do this twice to fix a leak. Reassemble in reverse order. This went pretty quick actually. Again, help with getting the drum back in the washer is a good idea. After that, I did all the rest myself. I left off the top and rear covers and ran a cycle to insure no leaks. Then installed the covers and all is well. Parts from AppliancePartsPros.com were perfect. Fast shipping. No connection to company except as satisfied customer.

Noticed large banging in the washing machine when transitioning from low to high speed spin. Also would get a slight smell of burnt rubber. Did an online search and best guess was the spider arm assy was broken. Ordered the spider arm assy, the rear tub seal and the tub seal. Make sure you get blue threadlocker - you'll use it multiple times during the reassembly. The washer is 9 years old and is heavily used. Used the online video on the appliancepartspros.com site to handle the repair. The washer was a bit different from mine, but close enough where there no problems handling the repair. Disassembled the washer using the video instructions. I found a large part of the spider had broken off. When I removed the spider from the tub the spider basically disintegrated - timely repair. I also found the real tub seal had been slowly leaking, so fixing that while the tub was apart was a good choice. Things to note when doing the disassembly; 2 of the 6 bolts snapped when taking the spider off the drum - plan on getting a new set of bolts. They sell them here, I went to the hardware store and found them. Followed the re-assembly directions in the video, everything went smoothly. Very nice to have a step by step guide to putting things back together. Couple of tips, other online videos will push for replacing the 4 shock absorbers that hold the drum. I checked mine when I pulled the tub, they still had plenty of resistance. Another tip is to wear work gloves - the machine has tons of razor sharp edges inside. In all the repair went great, the washer runs like new. The video is almost as valuable as the parts. It does take some time to do this; I did it solo which makes things go a bit slower - I took 4 to 5 hours, but I cleaned up the drum and tub really well, as well as the inside of the machine. I would guess this is the toughest repair you can do on this washer, you have to take apart nearly everything to make this repair.

The diagnosis was a deteriorated Spider Arm Assembly on a Samsung Washing Machine, Model WF338AAB/XAA We noticed instability during spin cycles a couple weeks prior and it progressively got worst. While still functional enough to do laundry, the vibrations just got so bad and then it happened. Hearing words like " The machine "ATTACKED" me made me smile at first, but truth be told, this could have been very dangerous. This machine was made around 2008. It's a front loader. By comparison, the top loaders by Samsung were almost identical as far as internal parts and components. The only real difference was the orientation. And top loaders from the same time period were recalled with some owners claiming their machine actually exploded. I think recalls numbered in the millions if memory serves me. It took about 30-40 minutes to tear it down, and I saw the pieces of the spider arm and all the debris inside the drum casing. I ordered the parts and opted for overnight shipping. I got the delivery, and jumped on it. Cannot be without a washer. This job, although not difficult, was a time consuming process since I cleaned all parts inside and out, making the machine look new again. This put more time on re-assembly but it was so worth it. I was excited to see the spin cycle test run smoothly. I really saved a lot of money. Even today, the same machine is selling used/like new for close to $1000. I wouldn't buy it again for that price, especially due to it's obsolescence. But it is a great machine worth repairing. When it was all said and done, I spent about $180 on the spider arm, the rear tub seal and 6 new spider arm bolts. And it ran like a champ. The toughest part was removing the drum from the struts and re-installing it again. I did it with a rope over a 4" drain pipe in the basement, and hoisted it up. This part should be done with a second set of hands but other than this, pretty easy for one man to handle hose and wire connections as well as removing related parts. Thanks goes to Appliance Pros for having parts on hand and the speedy delivery.They have the complete tear down and rebuild video for this repair for anyone considering it. I watched it once and it spelled things out so well, I didn't even have to refer to it again. Great stuff. Truly a good experience

I watched the APP video on replacing the spider arm applicable to my Samsung model Wf337aag/xaa. The video gave me step-by-step details to disassemble and reassemble the machine and how to replace the spider arm. I took it apart after I confirmed all the suspected needed parts were available...I took it apart and then ordered the spider arm around noon on Monday and paid for overnight shipping and got it about noon on Tuesday via FedEx!!! I cleaned all the parts I needed to reuse, which took the most time because of the hard water buildup on everything because our water is hard and has lots of minerals;-( Disassembly and Assembly weren't hard but took time because I wanted to make sure I didn't mess anything up. Well, I spent Tuesday getting all the parts cleaned and everything ready and starting assembly on Wednesday around noon. At 5pm I plugged it in and my wife hasn't stopped using it since. It runs like new again and all total I spent about $310.00. I replaced the spider arm using a new tub to arm bolts and I replaced the 3 spider arm bearings that I purchased locally at a Bearing Supply Company because I wanted good quality and to ensure exact matches. You have to use a hammer and punch to drive the 3, yes three, bearings out and drive them back in with something that only touches the outer race on the new bearings... and I replaced the spider arm grease/shaft seal to ensure no water leaks. I reused the tub o-ring seal...I purchase a new one but it seemed to be too thick and the tub wasn't going back together like it should. I also replaced the tub shocks,and the pump motor.

Replaced spider arm due to corrosion and mechanical failure and rear drum due to crack extending from inner bearing. Problem was diagnosed when machine had excess vibration. Upon further investigation also found corroded metal pieces in my water pump debri collector.