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Found on-line troubleshooting guides. Checked motherboard, showed infinite ohms on heater/thermostat circuit. Took apart freezer compartment, found defrost heater element was toast. Got parts from Appliance Part Pros. Use their How-To videos and parts diagrams to replace heater and gasket. Put freezer back together, and refrigerator got cool. Read more
Ordered the shelves Read more
Left hand side
With refrigerator diagram, instruction video, and customer support this repair went smoothly. Read more
Right hand side
I found the parts needed on your website and verified what I needed with the easy to view diagram. The broken pieces were easily removed with a phillips head screwdriver and installation was simple. Read more
Once I got the part in the mail, I washed it and installed it in less than 2 minutes. Didn't need any tools! Read more
The repair videos were VERY helpful. Took off the inside freezer panel and defrosted the coils. the frig worked great while I waited for the parts to be delivered. Next replaced the defrost element and thermostat. Replaced the waterline to the Icemaker. It was as easy as the videos showed. Could not get the water line out of the door and the part did not look the same. So I called the helpline. Found out I needed to remove the freezer door inside panel. Did so and replace the line. (tip: I... Read more
Color: white. It measures about 10 inches wide by 2 inches high.