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Initially cleaned -wife using smaller hands. Better idea to review why there is no SOP on the matter, and replace the part. While pricing the door discovered nice pricing on drip tray, and while at it the touch pad was cracking, as well as the freezer slide out handles broke (and we thought they were just covers), so bought all we thought we could use. Disassembly was a little concerning due to never disassembled since bought. But all was easy enough. Using a pry-tool putty knife we disengaged... Read more
Removed the lower right back panel and followed a GE Troubleshooting/support video for side-by-side GE models. AppliancePartPros shipped overnight when both Sears and GE didn't. Pricing was better than GE and competitive with other appliance part sites. Read more
I found the appropriate parts on the appliancepartspros.com website and placed the order. I recieved an email informing me that the parts were on back order with an expected ship date by the manufacturer. It took a while for the part to arrive, but well worth the wait. We had been keeping the door closed with a wedge, and the fix was very easy and the parts were exactly what was needed. Now the door works like new and we aren't looking at a broken door cap. Very satisfied, especially with... Read more