Whirlpool W10258275 Thermal Fuse OEM Part

Ordered a new thermal fuse from your website last week and installed it three days ago. This is the second fuse in one year that needed to be replaced. The dishwasher was purchased new in 2012. Relatively easy to replace. Your website had a you tube video that showed how to replace it. Power came back on the control panel, but the start button (not a button, but a touch screen) would not work. This is the second time in two years that the control panel had to be replaced because the start button failed. The only way to fix this problem is to replace the entire control panel. Ordered a new control panel yesterday (10/31/14) and got it today (11/1/14). Amazingly, it came in one day without paying extra for two day delivery. Installed it today, Twenty minute job because I had watched a serviceman install this control panel twice in the last three years, once on a Whirlpool dishwasher that I had before buying the Maytag (which is simply a Whirlpool product with a Maytag name on it) and once on the Maytag. I am not a very mechanical person, but was able to install both parts fairly easily. As a side note, I went on Whirlpool's company website yesterday just to see what they would charge for the control panel. Their cost was $160, and, sadly, the panel was out of stock and would not be restocked for 7-10 days!! I purchased the same panel on your website for $130, you had it in stock, and it was delivered to me in one day and a half. Please feel free to share this story with as many current or prospective Whirlpool customers as possible. The good news for your company is that these parts fail so often, you'll sell a ton of them. Luckily, your company has a better supply of these parts than Whirlpool does.

Last Saturday morning, I went to take the dishes out of the dishwasher and found that sometime during the night it had stopped working. There was water in the bottom, and the dishwasher detergent holder was empty, so I knew it had stopped during a cycle. At the time, I thought we must have lost power during the night, so I pressed the button to restart it. Nothing - no power. I tried several more times and concluded that it had died (it was over 15 years old) and that I needed to replace it. Unfortunately, because of the way the previous DW was put under the counter (with the lip of tiles blocking its removal), I would need to take off the tiles to do so. I had done this once before when I put this DW in new, and it was a project I wasn’t looking forward to. So I put it off. By Monday afternoon, every dish, bowl, cup, and glass was dirty, so I had to do something. I started looking online for new DW’s and after seeing the cost and remembering the work it would take to replace the old one, I Googled the problem. As can be expected, many possibilities were put forth but, because I'm a DIY'er, I decided to try the one saying it could be the Thermal fuse since the price was low and if it didn't work, I was only out a minimum amount. I then went online to find the part and one of the first companies I found was AppliancePartsPros.com. I had never heard of them, but the price was low and they could get it to me within two days. But what really convinced me to order from them was the video they had online that showed me step-by-step how to put it in. I live in California, so when I placed my order at 3:30 in the afternoon on that day, I didn’t expect receiving it until Thursday since it needed to be ordered before 5pm Eastern (2pm Pacific time). To my surprise, I received an email from them shortly that my part had shipped. I received it on Wednesday early afternoon. It took me about an hour following the video (I always play them on my laptop at the site so I can pause each step along the way), but when I pressed the button everything was back to normal. I must say, over the years I have ordered many parts to fix various things around the house and I have never had such a positive experience. Usually, a promise to arrive in two days works out to three or four or tends to be expensive but AppliancePartsPros exceeded my expectations. I highly recommend your company to anyone needing appliance parts and you can bet I’ll be coming to your site first thing when I need something. Thank you for exceeding your promise!

Tech ordered a new circuit board but never came back to install it, so I trouble shot it myself. After going on line narrowed the draining problem down to the drain hose - removed and cleaned that and reconnected. Cut the power - changed out circuit board but cycle problem continued. Went on line again. Sounded like the thermal fuse so I ordered one. Cut the power and installed it in about 10 minutes - Unscrewed front of dishwasher door to expose wiring and circuit board. Best if you do this with door open and laying on your lap, otherwise there are several wiring plus that can come loose. Leave the two screws closest to the dishwasher in but loosen. This will keep the door and front aligned. Gently lift the door up about 6 " and expose the circuit board. The thermal fuse is on the side closes to you and is held on by a grey clip that can be loosened by carefully easing it of with a screwdriver tip inserted between the board side and the clip. I removed the clip gently from the the circuit board - cut the fuse wires about 4" from the fuse wires and discarded the fuse but kept the circuit board holder - stripped the remaining wire ends down 1/4" - twisted each exposed copper wire ends tight - slid the into the new space on splicer end of the new fuse - one wire is black and one has a blue grey stripe so I made sure each went into the corresponding hole to the new fuse wires - screwed each down tight - wrapped entire splicer with electricians tape - put the circuit board holder on the new fuse - carefully clipped it back onto the circuit board - the new wires are longer than the old so I secured new wires to the rest of the wiring using the supplied zip tie to keep them away from the circuit board - screwed the dishwasher door back on - plugged dishwasher back in - pressed start - ran a full cycle and drained completely - Success!

After much research and a few failed "fixes", this blog knew exactly what the problem was and exactly how to fix it the right way. All free info - I was glad to buy the part from them (which was no more than buying it anywhere else) and it came so fast I had to double check that I hadn't paid for expedited shipping!

Swamped out the control panel. Problem fixed.