Answer Robert, If the ice container is frozen then you will want to pull it out and run it under hot water or let it sit out and thaw. Make sure that when you remove it that you shut the icemaker off to make sure that it does not dump ice while the bin is out. If the icemaker itself overfilled and is frozen then you will need to remove the icemaker from the unit and run under hot water to get the ice to melt. Read More... Answered by AppliancePartsPros.com | Wednesday, December 2, 2015