Deb K for Model Number PLHS67EESB9 Only can get crushed ice, not cubed. This took hours to fix, and then discovered nothing was broken. The solenoid was just fine. It can appear broken if you remove the ice bin while the setting on the front panel is in cube mode. If you then put it back in you will only get crushed ice, because the solenoid's white plastic bar is now sitting above the brass bar and is unable to do its job. When removing and replacing the ice bin you should always have it in Crushed ice mode. Hours of hell for what could have been a 2 second button push. All this crap about "getting/checking power to the solenoid" . I just think there should be a label warning folks.
Answer Deb, Thank you for this information. There is another way that you can check this without disassembling the unit. If you look at the hole where the solenoid is and see the bar, it should be in the down position. If it is in the up position just simply use a flat blade screwdriver to pop it down. The solenoid shaft is normally just stuck in place. Read More... Answered by AppliancePartsPros.com | Friday, February 5, 2016