Customer Questions and Answers for Apron Conversion Kit by Ge

Hello Frank, There is a service bulletin on this issue that reads as follows: Grinding Metallic Scrapping Sound During Operation GE Appliances top load washer with a removable front service panel may experience a grinding and/or metallic scrapping sound during operation. One of the most common reasons is the bottom cabinet base bent upwards due to incorrect dolly handling. A cabinet base which is bent upwards not usually obvious. You have to load or push down on the suspension to recreate the condition for rubbing on the base. Verify Condition: 1) Remove the front panel. 2) Verify cabinet base is bent up by pushing down on the washer basket to simulate a full load of water and clothing. With the suspension pushed down/loaded and moving in a circular motion, confirm if the bottom of motor, shipping rod brackets or pulleys are hitting on the washer cabinet base. If so, the base is bent up. Repair: 1) Push downward on the cabinet base to provide clearance from moving parts. Note: Machine may need to be tilted back slightly get an over-bend downward to maintain the base in the proper position away from moving parts. 2)Test with a full load to ensure there no contact with the cabinet base during operation. This model is not included in the list for the apron repair kit.