Greg for Model Number GTWN4250D1WS Hi, I would like to send a short video, less than 2 minutes showing a new noise that the washer is making. It is no longer a quiet agitation. The best way to describe it would be through the video. But I will try and explain..... when the agitator changes direction, there is now a 1 1/4" slight dead space/ free play in between each direction. So as the agitator starts back in a different direction, you can see it stop moving for a 1/2 to 1 second and then start in the other direction. It also makes a metal to metal sound when it changes direction as if there is now a dead space before it catches and reverses. I removed the drive belt and moved the drive pulley by hand in both directions, THIS IS where the free play and noise are coming from the main shaft area. Bought new in 2013, and gets 2 to 3 loads per week. Probably 800/900 loads since installed. I just need a phone number and name, that would accept this short video unless you can tell me what the issue is in the main shaft components. Does the main bearing have this type of dead space when reversing direction? Thanks in advance.
Answer Greg, based on the information provided, the failure would likely be in the drive assembly WH38X10019 or in the pully WH07X10019. It would be recommended that the gear teeth are inspected for broken or excessively worn sections on each side of the shaft assembly as well as on the pulley. Read More... Answered by AppliancePartsPros.com | Monday, November 2, 2020