Bob for Model Number GSL25JFXBLB I think I have two problems. The auger doesn't turn when we try to dispense ice. I cannot turn the motor by hand by the "fork" that sticks out. We emptied the ice maker on Monday. It's Friday and it's still no where near full. It's making ice, but much slower than 7 cubes ever 2-3 hours. I've tried turning the ice maker off and on. I've also tried to put it into the diagnostic mode (turn on and move the arm 3x). Still not making ice any faster.
Answer Bob, The auger is hard to move anyway but with force should turn. If truly seized up you would have to replace WR60X10258. Slow ice production usually is a sign of temperature rise and can be from a dirty condenser or the unit not able to defrost. You can usually spot a defrost issue if ice is on the outside of the rear wall in the freezer and give the condenser a good vacuum. Read More... Answered by AppliancePartsPros.com | Friday, December 28, 2018