Sophie for Model Number CGS990SETSS The oven igniter shattered. So purchased the replacement part number WB13X25262. Installed, lit the oven and it shattered instantly. Not sure what is going on. Thank you
Answer Hello Sophie, If you ordered the part from us you will need to call us at 1-877-477-7278 with your model and serial number so we can set up a reshipment of the part to you under the part warranty. This part should not shatter when heated unless it has a crack in it to begin with. If you did not get the part from us you will need to see if there is any warranty on the part through the company you ordered it from. Read More... Answered by AppliancePartsPros.com | Saturday, June 30, 2018