Don B for Model Number LFX31925ST/02 Long story. 1st, some quick background - had a warranty call early January for a bad compressor. They swapped it using their local repair contractor. All perfect. Today, wife jammed the ice bucket. Could not unjam - tilted it wrong, wouldn't go back, wouldn't come out. Thought perhaps ice was jammed in behind. Poured warm water to melt and loosen - it poured down into a wide bucket, no problem. Got it unjammed carefully, no plastic parts broken, and out. Dried all the parts. Resnapped all. All seemed great. Closed left fridge door, and water began spouting out of the spigot. Open door, stops. Online info indicated one way to stop flow was do "Lock" - but discovered panel bottom 3-4 buttons not working. Top ones ok. Figured maybe with all the fiddling it needed a "reboot" - cycled power. No change. Water dispenser lever / switch was same as usual. Shut off water at pipe. That stopped any water flow, but panel still not working, and also when door shut I heard a sound like the pump trying to work. Didn't want it to burn out. So removed pump panel cover, disconnected electrical connectors. Figured maybe some water dripped into electrical connectors somewhere - checked all areas for water or to dry anything. Nothing obvious. Disassembled more door parts. All looked good & dry. Occasionally the panel would show "Er" other times it showed normal temp reading. Cycled power a few times. In the meantime, noticed the long, thin "door flap" had an electrical "harness" connector, but the wires going inside had been previously "pinched" - upon removing carefully, discovered they were all actually cut - must have been jammed in the hinge. Bought this house a year ago, so this was likely cut all along. Disconnected all that in order to re-solder those wires (appear to be a temp gauge, wire travels length of flap in a loop, etc). So, after several hours, and power cycles, while messing with dismantling and drying and the flap, at some point the panel began working. Figured, maybe it did get wet, and dried out. Who knows. All functions work, buttons, lock out for water spigot. Only problem, same issue, water pours out upon door close... seems to not matter whether pump plugged in electrically. It now does stop with the panel "Lock" - but I don't trust it. Wife noticed temperature didn't seem great, but we had the door open a lot. Will see about overnight. Don't know whether the "flap" with the temp gauge inside, if wires broken, would affect temp. However, they were "cut" all along... or perhaps mostly cut, partially working, for the past year. Checked all the water dispenser switch troubleshooting on LG site. Pressing with screwdriver. If panel Locked, then no water flow, if panel Unlocked, then water flow, no water what happens with dispenser switch. It seems when Lock applied, it is turning off further inside, at some internal valve, not at the dispenser switch. Tomorrow a.m., will get further wire connection tools to finish the "flap" wires re-connect. At this point, a bit exasperated - what is causing the water flow issue - was the "panel" damaged by the ice-melting warm water flow originally? Don't see how - but why would both issues occur together? (unjammed, poured warm water through bucket, then water spigot issue began). Don't get any "Er" on panel anymore, but something just not working. And hopefully if panel, it's also not causing a cooling problem, that didn't exist before. No idea of cause - if you know, and can pinpoint, then I can know which part to buy from you. Anyway, thanks for listening. :-)
Answer Don, Based on this information, the panel would be the issue with the dispenser control board. Read More... Answered by AppliancePartsPros.com | Monday, April 6, 2020