Cathy S for Model Number WF338AAW/XAA I have a Samsung front load washer that has been working fine until this morning...or so I thought. This morning I started a load of clothes, looked down, and my floor was soaked. I have now on two occasions found what I was thinking was rocks (I'm not sure why I would have even thought rocks possible) but now know it is pieces of metal in the little filter thing on the bottom right side. Visually: when I watch the water come in from the upper left side, through the door window, it looks like it shoots the water toward the glass not inside the drum. The floor gets wet, and twice when messing with it today after a short time the machine dinged and signaled nF (washer tried to fill but was unsuccessful (the water was on the floor)). Everything looks dry as far standing above and looking down the sides of the tub and checking after removing the back panel. There are no obvious hoses leaking. I also cleaned the hose screens which had a little sediment in them. I don't see that there was much talk of flooding going on when initially filling but it sounds like the deteriorating Spider Arm Assembly could be the culprit that is causing it. If the Spider Arm Assembly needs to be replaced, is it best to pull it apart prior to ordering so one would know if any other parts should be replaced?
Answer Cathy, The spider would certainly cause the metal material in the drain filter and a leaking door boot could be causing the issue with the leaking. It would be recommended to pull the unit apart to make sure that there is nothing else needed. Read More... Answered by AppliancePartsPros.com | Friday, December 2, 2016