Answer Hello Lucille. Make sure nothing has it in a bind and all the wiring is good. If so, then either the dispenser or the board is bad and will need to be replaced. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html Read More... Answered by AppliancePartsPros.com | Monday, December 5, 2016