Billie for Model Number Samsung French Door RFG298HDRS/XAA. My Samsung is pooling water under crisper pan. It will freeze water there and after ice builds up the water run down into freezer. My Samsung is the following model number:RFG298HDRS/XAA. Thanks for any recommended fixes, Billie M
Answer Billie, The reason water is pooling is because the defrost drain is clogged and not draining. The rear panel needs to be removed and all ice cleared then replace the drain tube.DA97-04049D Read More... Answered by AppliancePartsPros.com | Tuesday, May 5, 2020