Erik for Model Number WA5451ANW/XAA-0002 Hello, this is a follow-up to my previous question on how to open the washer top. In my case, as part of an earlier recall, the person sent by Samsung to perform the repair actually installed two bolts/nuts between the top and the side panels (one per side). This is why the top would not separate even after I removed the rear screws and the spring clips. The only way I could access these bolts was to weigh the drum down enough to open a gap between the top of the drum and the underside of the washer top. Then I could fit two crescent wrenches in there to loosen. I figured this may be useful info for anyone else with this situation. I took a photo of one of the installed bolts, but see no way to add it here. Having said that, replacing the dampers did the trick and the washer is working great again!
Answer Erik, Thanks for the follow-up. Yes, Samsung added those bolts and clips after a recall for the top coming off. Thanks for taking the time to come back and providing great insight. Read More... Answered by AppliancePartsPros.com | Thursday, August 26, 2021