Kevin June 06, 2023 for Model Number WA5451ANW/XAA-02 It has gotten nearly impossible to get through a full spin cycle without a dc error code (unbalanced load). I think my machine needs new damper rods. I have seen video of newer models needing 4 damper rods, but the exploded view on your site only seems to show two. How many rods does my machine need? Are there any upgraded rods available that do a better job? The manufacture date is 05 or 2012. Thanks!
1 Answer Hello Kevin, your washer uses 4 damper rods, part DC97-16350D, these are a service replacement part, subbed from the original part number. Read More...
Frank Cruz March 23, 2023 for Model Number WA54R7200AW What size rod do I need for my Samsung Washer WA54R7200AW? Please let me know which item to order for my washer?
Emily October 14, 2022 for Model Number WA54R7600AC Hello, the rods in my washer currently measure at 27 inches. But your website is saying that these are compatible. But I see that these are a shorter length. Will these still work?
1 Answer Emily, the damper support rod DC97-16350V would be used with the model number provided. Read More...
Ryan August 05, 2022 for Model Number WA5471ABW/XAA-01 I have the same question regarding length of the rods. I purchased DC97-16350D from somewhere else and the rods that arrived were 25.5 inches with pink caps. My original suspension rods are 26 inches, with yellow caps. All the information online is still pointing to DC97-D16350D, for WA5471ABW/XAA-01 but I don't think they will fit. There is information that these even replace DC97-05280H (which I think are the originals with the yellow cap). Can you please provide the length of these suspension rods? They need to be 26 inches. 25.5 will not work because that will raise the drum up 1/2 inch closer to the top and make it easier for the drum to hit the top and shut the machine down.
1 Answer Ryan, THanks for the question!!! The rods pictured show 26" on the grid. More importantly, they are the correct part number for your model based on the manufacturer's parts diagram. Read More...
Tkmastr October 14, 2021 for Model Number samsung wa5451anw/xaa 02 What is the OEM length of the suspension rods. I'm finding different lengths from different sellers.
1 Answer Tkmastr, This is why we recommend only the OEM part for the brand and model being worked on. This way you get the part made to the manufacturer's specs. Read More...
Erik August 26, 2021 for Model Number WA5451ANW/XAA-0002 Hello, this is a follow-up to my previous question on how to open the washer top. In my case, as part of an earlier recall, the person sent by Samsung to perform the repair actually installed two bolts/nuts between the top and the side panels (one per side). This is why the top would not separate even after I removed the rear screws and the spring clips. The only way I could access these bolts was to weigh the drum down enough to open a gap between the top of the drum and the underside of the washer top. Then I could fit two crescent wrenches in there to loosen. I figured this may be useful info for anyone else with this situation. I took a photo of one of the installed bolts, but see no way to add it here. Having said that, replacing the dampers did the trick and the washer is working great again!
1 Answer Erik, Thanks for the follow-up. Yes, Samsung added those bolts and clips after a recall for the top coming off. Thanks for taking the time to come back and providing great insight. Read More...
Erik August 22, 2021 for Model Number WA5451ANW/XAA-0002 I purchased the 4 damper assemblies for our Samsung WA5451ANW washer, however, removing the top of the washer is not going so smoothly. It seems that as part of the recall repair-work that was previously done on the washer, two bolts were added to hold the top to the sides. I can remove the front spring clips and rear screws that hold the top down (as shown in all the videos I've seen), but I cannot see how to easily remove the two side bolts. Has anybody else had this recall work done and had the same issue, and how did they manage to remove them? Thanks, Erik
1 Answer Erik, after disengaging the spring clips, the entire top panel would need to be lifted up and pulled forward to clear the locking bar. Read More...
John June 26, 2021 for Model Number WA5451ANW/XAA Two dampers are shown for this model. AP5579032 and AP5653052. The only visible difference is a slight difference at the top end of the part. Does it matter which one I use?
1 Answer John, the damper used is going to depend on the REV number of your unit. REV 00, 01, and 02 will use the damper DC97-16350D while REV 03 will use the damper DC97-16350K. Read More...
Phelicia May 24, 2020 for Model Number WA5451ANW/XAA-01 I need a new pulsator assembly for my washer. Can you tell me the part number and where to find it? Thanks
1 Answer Hello Phelicia, the pulsator plate is part (DC97-16765A) but has been discontinued by the manufacturer and is no longer available. Read More...
David March 31, 2020 for Model Number wa17x7rap/ycx My washer is giving me a dE error. Would like to locate a service manual to know the part I need to order
1 Answer Hello David, the code refers to a problem with the door latch mechanism. However, the model number given is showing as invalid, if you would check the model number and repost your question we will be able to locate the correct part for you. Read More...