Customer Questions and Answers for Drain Pump Assembly by Samsung

Eman, with the unit unplugged, any water in the tub would need to be drained out and the coin catch filter would need to be inspected for clogged up sections. The hose going from the tub to the drain pump, as well as the hose going from the drain pump to the standpipe at the wall, will both need to be inspected for any clogs. If these check good, then either the main control is not sending voltage to the drain pump, or the drain pump motor has failed. The drain pump motor can be changed without having to change the entire assembly. Changing the drain pump would be as in-depth as changing the entire assembly.