Mike for Model Number WF331ANW/XAA-0004 Ordered part DC64-00519D to replace my broken door lock assembly. Your website said it was compatible. IT IS NOT. Your website also said that part DC34-00024D was compatible. IT IS NOT. I reinstalled my broken door lock assembly and the washer works fine. Door is propped closed with a 2x4 and a foam pad. I noticed that your website has a lot of misinformation. I also noticed that where the wiring harness plugs into the NON compatible door lock assemblies they are missing 2 prongs where there should be 4. My original part is DC3400-24B. Your parts are not compatible with models that have this part, so stop telling people that they are. What you should do is find the part that actually has the correct # of prongs for the bottom plug. So my question is DO YOU HAVE ANY?
Answer Hello Mike. Sorry your having issues with the lock assembly. According to the manufacturer the correct lock is DC64-00519D. This is the only one listed for your model and we can not suggest another one in place of the manufacturer suggested part. You may have an issue with your wiring harness on the unit. You can check it to see if it is bad and will need to be replaced. Thank you. Read More... Answered by AppliancePartsPros.com | Wednesday, September 20, 2017