Jeff for Model Number RTW4640YQ0 Our Roper shakes violently during the rinse and spin cycle. I took out the drive block, and it seemed okay. Since I already had the part, I changed it anyway. I examined the rods, and they seemed ok. The springs were fine. I put it back together, and it is acutually worse. Just barely made it through the cycle it was thumping so bad. Incidently, I ran it first with no clothes and it was good, but then with a load in it, it went nuts. Can the springs be bad even if they look fine? Please help!
Answer Jeff, the suspension rods can "look" ok, but unless they are tested by applying pressure. If you press down on the tub as far as possible and quickly let go, the tub should rise up and set without jumping around. If it jumps around, then the suspension rods [W10780048] are bad. Another thing that can cause this issue is the counter balance ring. The counter balance ring has a fluid in it that acts as a counter weight. If the fluid has leaked, then it can cause this issue as well. If you spin the basket by hand and abruptly stop it, you should hear a fluid slosh around near the top. If you do not hear this fluid, then the counter balance ring has failed and the entire basket [W10738339] would need to be replaced. Read More... Answered by AppliancePartsPros.com | Monday, March 4, 2019