Robin for Model Number WTW4850XQ1 Good afternoon, I replaced the dogs, and following that my washer makes a very loud, horrible grinding noise only during agitation (during the sensing mode, wash mode, and rinse mode when it's supposed to be moving). It doesn't appear to be agitating either because my clothes are not clean. It spins and drains perfectly and only has problems when agitating. My thrust spacer is definitely damaged (ripped) and I will order a replacement for that. When I move the agitator while tub is empty, the top part turns freely clockwise, and when turned counterclockwise it moves the whole tub and appears to catch on the dogs MOST of the time. The cam parts look good, however I need to replace the seal on the cap that covers that area, as the cover slips down when I reassemble the agitator. I am not sure if the threads on the bottom agitator are stripped, and I'm not sure if the bolt is holding tightly. The bolt really looks fine, just dirty. The agitator is really dirty and I'm not sure what the threads SHOULD look like. I checked the belt underneath, and the cover to the belt has been damaged by the pulley, almost cutting through it. The belt is on, in good condition, and tight. I took the pulley cover off and the washer still makes the same horrible noise. I didn't want to over tighten the bolt holding the pulley so that may be a problem too. I am trying to figure out where I should start in the steps I've already taken but not been able to determine if the part is actually broken...i.e. agitator stripped?, etc. and what else I need to repair the whole thing. I will be ordering the cover seal, the agitator bolt, and the thrust spacer for sure. Your suggestions and PROFESSIONAL help are most appreciated. Thanks!
Answer Hello Robin. You need to order and replace the complete cam kit 285809 on the unit. Read More... Answered by AppliancePartsPros.com | Wednesday, July 6, 2016